Refund Policy
We stand behind our product. Here's our straightforward refund policy.
14-Day Money-Back Guarantee
If you're not satisfied with MSS within the first 14 days of your paid subscription, we'll issue a full refund — no questions asked.
Eligible for a Refund
You are eligible for a full refund under the following circumstances:
14-day new subscription window
Request a refund within 14 days of your first payment for any paid plan. No questions asked.
Technical failure caused by MSS
If a bug or platform failure on our side prevents you from using a paid feature and we are unable to resolve it within a reasonable time.
Duplicate charge
If you were charged more than once for the same subscription period due to a billing error.
Unauthorized charge
If you did not authorize the charge and report it to us within 30 days of the transaction.
Not Eligible for a Refund
Refunds are generally not issued in these situations:
After the 14-day window
Refund requests submitted more than 14 days after the initial subscription payment are not eligible, except in cases of billing error or technical failure.
Partial-period refunds
We do not issue prorated refunds for unused time within a billing period if you cancel mid-cycle.
Violation of Terms of Service
Accounts terminated for violating our Terms of Service are not eligible for refunds.
Free plan
The free plan has no charge, so no refund is applicable.
Change of mind after 14 days
We are unable to issue refunds after the guarantee period simply due to change of mind or not using the service.
Cancellation Policy
You may cancel your subscription at any time from your account settings. When you cancel:
- Your subscription remains active until the end of the current billing period
- You will not be charged for the next billing cycle
- Your sites and data remain accessible until the subscription ends
- After the subscription ends, your account reverts to the free plan (if available)
- You can re-subscribe at any time to regain access to paid features
Note: Cancellation stops future billing but does not automatically trigger a refund unless you are within the 14-day guarantee window.
How to Request a Refund
To request a refund, follow these steps:
Contact support
Email us at support@mss.al with the subject line "Refund Request".
Provide details
Include your account email, the charge amount, transaction date, and reason for the refund request.
Verification
We will verify your account and transaction details within 1-2 business days.
Processing
Approved refunds are processed within 5-10 business days and returned to your original payment method.
Plan Upgrades & Downgrades
- Upgrades: When you upgrade to a higher plan mid-cycle, you will be charged a prorated amount for the remainder of the billing period.
- Downgrades: Downgrades take effect at the start of the next billing cycle. No credit is issued for the remainder of the current period.
- Annual plans: If you switch from an annual to a monthly plan, the change takes effect after your annual period ends.
Need Help?
If you have questions about billing or refunds, our support team is here to help.